Privacy Policy

Last updated: 24 September 2026

At Aphelion Collectables, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we may collect when you use AphelionCollectables.com, place an order, create an account, contact us or otherwise interact with our business, and how that information may be used and protected.

Information We Collect

Depending on how you interact with Aphelion Collectables, we may collect information including:

  • your name
  • email address
  • phone number
  • billing and delivery address
  • order and purchase history
  • account information
  • information you provide through our contact forms
  • payment transaction information
  • communications you have with us
  • technical information such as your IP address, browser type, device information and website activity
  • information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our store, process orders and provide our services.

Payment Information

Payments made through our website are processed by third-party payment providers.

Aphelion Collectables does not directly store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with their own privacy and security practices.

How We Use Your Information

We may use your personal information to:

  • process and fulfil orders
  • take and verify payments
  • arrange delivery or collection
  • communicate with you about your order
  • provide customer support
  • respond to enquiries
  • manage customer accounts
  • process refunds, returns or disputes
  • prevent fraud, misuse or security incidents
  • maintain and improve our website
  • meet accounting, tax and legal obligations
  • send marketing communications where you have chosen to receive them

We will not use your personal information for unrelated purposes without an appropriate reason or your consent where required.

Who We Share Information With

We may share information with trusted service providers where necessary to operate Aphelion Collectables, including:

  • payment processors
  • website and hosting providers
  • email service providers
  • shipping and postal providers
  • ecommerce and website software providers
  • accounting or bookkeeping services
  • fraud prevention and security providers
  • professional advisers where required
  • government or regulatory authorities where required by law

We only provide these parties with information reasonably necessary for them to perform their services.

We do not sell your personal information.

Shipping Providers

When we send an order, your name, delivery address and other information required for delivery may be provided to Australia Post, courier companies or other delivery providers.

These providers handle that information in accordance with their own privacy policies.

Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function, remember customer preferences, maintain shopping carts, understand how visitors use the website and improve the shopping experience.

Some third-party services used by the website may also place cookies or collect technical information.

You can generally control or disable cookies through your browser settings, although some parts of the website may not work correctly if certain cookies are disabled.

Marketing Communications

We may send promotional emails or other marketing communications if you have chosen to receive them.

You can unsubscribe from marketing communications at any time using the unsubscribe option contained in the communication or by contacting us.

Transactional messages relating to orders, payments, deliveries or your account may still be sent where necessary.

How We Store & Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored through systems and service providers used to operate our website, email, ecommerce platform and business records.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

Overseas Service Providers

Some of the technology and service providers we use may store or process information on servers located outside Australia.

The countries involved may vary depending on the provider and the services being used.

Where practical, we select reputable providers with appropriate privacy and security practices.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • fulfil the purpose for which it was collected
  • maintain appropriate business and transaction records
  • comply with tax, accounting and legal requirements
  • resolve disputes
  • protect our legitimate business interests

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to:

  • ask what personal information we hold about you
  • request access to your information
  • correct information that is inaccurate or out of date
  • ask a question about how your information is handled

We may need to verify your identity before providing or changing personal information.

Customers with an online account may also be able to update certain details through the My Account section of our website.

Privacy Concerns or Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate the matter.

Please provide enough information for us to understand and investigate your concern.

We will aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy concern.

Third-Party Websites

Our website may contain links to websites operated by other organisations.

Aphelion Collectables is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable laws.

The latest version will be published on this page with the updated date shown at the top.

Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

Aphelion Collectables
Email: info@aphelioncollectables.com