Refunds & Returns

At Aphelion Collectables, we want you to be happy with your order. We carefully check and pack our products before dispatch, but if something isn’t right, please get in touch with us at info@aphelioncollectables.com.

Change of Mind

We do not offer refunds or exchanges for change of mind, including where you:

  • decide you no longer want an item
  • find the item cheaper elsewhere
  • order the wrong card, set, finish or quantity

This does not affect your rights under the Australian Consumer Law. Australian businesses are not required to provide a refund for a simple change of mind unless they choose to offer a change-of-mind policy.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect or materially different from the item described on our website, please contact us as soon as possible.

Please include:

  • your order number
  • a description of the issue
  • clear photos of the item and packaging where relevant

We may ask you to return the item so we can assess the issue.

Where required under Australian Consumer Law, an appropriate remedy may include a replacement, refund or other remedy depending on the circumstances. For a major problem with goods, the customer may be entitled to choose between a refund or replacement.

Trading Card Condition

Individual trading cards are sold according to the condition and finish stated in the product listing.

Minor manufacturing variations that are normal for trading cards may not necessarily make an item faulty. However, if you believe the card you received is materially different from the condition advertised, please contact us and we’ll review it.

Return Postage

Please contact us before returning anything so we can provide return instructions.

If an item is confirmed to have a problem covered by Australian Consumer Law, we will reimburse reasonable return postage costs where required. 

Items returned without contacting us first may take longer to process.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we’ll do our best to cancel it. Once an order has been dispatched, it generally cannot be cancelled simply because of a change of mind.

Refunds

Approved refunds will be returned to the original payment method.

Please allow several business days after the refund has been processed for your bank or payment provider to return the funds to your account.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights you have under the Australian Consumer Law. Link: ACCC

For questions about a return or order issue, contact:

Aphelion Collectables
info@aphelioncollectables.com