Shipping & Delivery
Shipping & Delivery
Last updated: 24 September 2026
At Aphelion Collectables, we pack orders carefully and aim to get them on their way as quickly as possible.
This Shipping & Delivery Policy explains the shipping options available through AphelionCollectables.com and what to expect after placing an order.
Shipping Within Australia
We currently ship orders within Australia.
Available shipping options and any applicable delivery charges will be displayed at checkout before you complete your purchase.
All prices are shown in Australian dollars (AUD).
Free Shipping on Singles
Orders containing 5 or more eligible single cards qualify for free shipping.
The shipping method available for your order will be displayed during checkout.
If your order contains products other than eligible singles, different shipping rates or free-shipping conditions may apply.
Free Tracked Shipping
Orders with an eligible order value of $150 or more qualify for free shipping within Australia.
The applicable shipping method will be displayed at checkout.
Discounts, refunds or other adjustments to an order may affect whether the order meets the qualifying value.
Order Processing
Orders are processed and packed as quickly as reasonably possible.
Processing times may occasionally be affected by:
- weekends and public holidays
- unusually high order volumes
- product releases
- pre-orders
- stock discrepancies
- circumstances outside our reasonable control
Once your order has been dispatched, any available tracking information will be provided where applicable.
Delivery Times
Delivery times vary depending on your location, the shipping method selected and the delivery provider.
Any delivery timeframe shown on our website or by a carrier is an estimate only unless expressly stated otherwise.
Postal delays, severe weather, peak periods and other circumstances outside our control may result in longer delivery times.
If we become aware of an issue that is likely to materially delay your order, we will make reasonable efforts to keep you informed. Australian businesses are expected to provide clear information about likely delivery timing and provide a solution if paid goods cannot be supplied on time or within a reasonable period. ACCC
Tracking
Where tracked shipping is included or selected, tracking details will be provided once the order has been dispatched.
Tracking information may take some time to update after a parcel is lodged with the carrier.
Please ensure that the email address provided during checkout is correct.
Untracked Shipping
Some lower-cost shipping options for eligible trading card orders may be sent without tracking.
Where an untracked shipping option is offered, this will be identified during checkout.
Because untracked services do not provide parcel tracking, we may have limited ability to determine the location of an item while it is in transit.
Nothing in this section limits your rights under Australian Consumer Law.
Delivery Address
Customers are responsible for checking that their delivery information is accurate before completing an order.
Please check your:
- name
- street address
- suburb
- state
- postcode
If you notice an error after placing your order, contact us as soon as possible at:
If the order has not yet been dispatched, we will make reasonable efforts to update the address.
Once an order has been dispatched, we may not be able to change or redirect it.
Incorrect or Incomplete Addresses
If an order is returned to us because the delivery address provided was incorrect, incomplete or could not be delivered, we will contact you.
Additional postage charges may apply if you ask us to resend an order where the delivery failure resulted from incorrect address information supplied at checkout.
This does not apply where the delivery issue was caused by an error on our part.
Lost or Significantly Delayed Orders
If your order has not arrived within a reasonable period, please contact us at:
Please include your:
- name
- order number
- delivery address
- tracking number, if available
We will review the order and, where appropriate, investigate the matter with the delivery provider.
If goods that have been paid for cannot be supplied on time or within a reasonable period, Australian consumer law may require the business to provide an appropriate solution. ACCC
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
Where possible, please include:
- your order number
- photographs of the damaged item
- photographs of the packaging
- a brief description of what happened
Please retain the packaging until we have responded, as it may be required as part of a delivery or damage investigation.
Your rights under the Australian Consumer Law continue to apply where an item is faulty, damaged or otherwise fails a consumer guarantee. ACCC
Pre-Orders
Products marked as Pre-Order are expected to become available at a later date.
Release and dispatch dates may change because of manufacturers, publishers, distributors or circumstances outside our control.
If your order contains both in-stock and pre-order items, your order may be held until all products are available unless another shipping arrangement is offered.
If we are unable to supply a pre-ordered product, we will contact you and provide an appropriate solution, including a refund where required.
Local Pickup
Local pickup is not currently available.
All orders must be shipped using one of the delivery options offered at checkout.
If local pickup becomes available in the future, we’ll update this policy and the checkout options accordingly.
Packaging
We take care when packing trading cards and sealed products to help protect them during delivery.
Single cards may be packed using protective sleeves, rigid protection or other suitable packaging depending on the order.
Sealed products are packed using appropriate protective materials based on their size and weight.
Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.
Online businesses have the same consumer-law responsibilities as physical businesses. ACCC
Contact Us
If you have questions about shipping, tracking or an order that has not arrived, please contact:
Aphelion Collectables
Email: info@aphelioncollectables.com